Return Policy

Return Policy

Thank you for shopping at Steel Spir, LLC. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product.

Eligibility for Returns:

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must still have the tags attached.
  • The item must be in the original packaging.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer service team at steelspir@gmail.com to notify us that you would like to return your product. Please include your order number, the name of the item, and the reason for return in your communication.
  2. After we confirm your return request, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  4. Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges:

If you need to exchange a product for the same item, send us an email at steelspir@gmail.com. Please note that all the conditions mentioned above apply for exchanges as well.

Contact Us:

If you have any questions about our return policy, please contact us at steelspir@gmail.com